E-Commerce Operations Assistant

About us

We are an e-commerce business that caters to the retail sector. We own a number of brands that we sell mainly on Takealot, Amazon and our own e-commerce stores.

About the role

This role is for an E-Commerce Operations Assistant working in our offices in Edgemead, Cape Town. You will support the day-to-day activities of our e-commerce department to ensure all admin tasks are handled efficiently. This includes customer service, office management and some bookkeeping tasks. This is a hands-on role in a small team, so you will need to take initiative and ownership of your tasks.

Responsibilities

• Monitor, order and manage stationery, packaging and office consumables.
• Barcode, label and repackage items when necessary.
• Assist the Operations Assistant with picking and packing where necessary.
• Respond to customer queries via email or WhatsApp.
• Complete bookkeeping tasks, including invoice coding, invoice matching and basic monthly reconciliations.
• Handle incoming and outgoing mail and courier deliveries.
• Keep the storeroom and front office organised and tidy.
• Assist with e-commerce platform operations, including product listings, product descriptions, order follow-up and customer feedback collection.
• Support content operations, including product copywriting, photo and video material collection, basic video shooting, product display content, promotional materials and simple online content updates.
• Complete any other ad hoc tasks as required.

Candidate requirements

• Grade 12 (Matric).
• Previous administrative experience would be beneficial but is not essential.
• Excellent communication and interpersonal skills.
• A friendly, professional and customer-focused approach.
• Highly organised with strong attention to detail.
• Ability to multitask, prioritise effectively and work independently.
• Positive attitude with a willingness to learn.
• Computer literate, including Microsoft Excel and Word.
• Own transport and a driver’s licence.